Through enjoying the services provided by Coastoptics.net, you will be engaged to this conditions of use and other relevant policies, conditions and rules.
When you visit Coastoptics.net or send an email to us - [email protected], you are communicating with us in electronic way, which means that you agree to accept our electronic messages. We will contact you by email or issuing notice on Coastoptics.net.
If you decide to use our website, you are responsible for keeping secrete of your account information and password and restricting the entry to your computer and you also approve to respond all the activities with your account and password.
We are absolutely confident that you will be happy with your purchase from us because each piece is inspected by hand for quality. We understand; however, that every customer is unique and we are flexible to meet your particular needs. Customer satisfaction in our products and services is our top priority.
We will then provide instruction on where to return your watch(s). You must let us know that you would like to make a return within 14 days of receiving your order for exchange or refund. You must send your returned package via courier at your own expense and provide us with a tracking number in order for a refund/replacement to be issued. Refunds are made in the same form as initial payment (ie. refunded on your credit card) and may take up to seven business days to process after we receive the tracking number for the returned goods.
Kindly include when you contact us the following information. This will expedite the processing of your return.
• Your full name and the date the order was placed and received
• A list of the replica product(s) to be exchanged or refunded
• The reason for the return of the products
Delivery is guaranteed! If your shipment is lost or seized we will reship once at our expense.
Your purchases will be sent directly by courier from China to your door. You will receive an email with your order confirmation number and your shipping tracking number. With this tracking number you can track the progress of your purchase.
• Please allow 7-10 days for delivery of your watches.
• Please make sure you enter the correct shipping address and contact number.
• We are not responsible for reshipment if you provided us with an incorrect address.
• We are not responsible for any import tax charged on your package.
Expedite Shipping Is (7-10 days)
You can track your shipments by clicking on these links below; you will be notified as to what courier service we used in your confirmation mail.
If your tracking number starts with M or V then your package has been shipped with UPS and you should track at www.ups.com
If your tracking number starts with EA then your package has been shipped by EMS. In this case you should track your package on your national postal service website. Here are some common sites below.